Last updated: 1 September 2026
This policy applies to camps, health packages and diagnostic services booked and paid for on caspianhealthcare.in.
In short
- More than 24 hours before your slot: cancel for a full refund to your original payment method.
- Within 24 hours: the amount is held as a credit towards a future camp rather than refunded.
- If you simply do not come: the amount is still not lost. It is held as a credit valid for the next three monthly camps. One credit is held per patient at a time, and if a second booking is also missed that amount is not carried forward.
- If we cancel or move the camp: take the new date or a full refund, whichever you prefer.
1. Cancellation by you
Cancel more than 24 hours before your slot and the full amount is refunded. Cancel within 24 hours and the amount is carried forward as a credit, as described in section 2.
2. If you do not attend
Your payment is not forfeited. It is held as a credit valid for the next three monthly camps. To use it, book and pay for a later camp in the normal way. When you attend that camp, the earlier payment is refunded to you in full.
One such credit is held per patient at a time. If a second booking is also missed, that amount is not carried forward.
3. Cancellation by us
If a camp is cancelled or rescheduled by Caspian Lifesciences Pvt. Ltd., trading as Caspian Healthcare, you may take the new date or a full refund, as you prefer.
4. How refunds are made
All refunds are processed back to the original payment method through Razorpay and typically reach you within 5 to 7 working days. Refunds are not made in cash.
5. Doctors
Camp scans are complimentary for doctors. There is no separate free booking route online, so if you booked and paid on this website the amount is refunded to you on the day of your visit.
6. How to cancel, or ask about a refund
Call +91 89193 41154 or write to info@caspianhealthcare.in, quoting the booking reference on your confirmation. If you have lost it, reception can find your booking by mobile number.
7. Consultations booked elsewhere
This policy covers services paid for on this website. Consultation appointments booked through Eka Care are not paid for in advance, so there is nothing to refund; simply tell us if you cannot come, so the time can go to someone else.
See also our Terms of Use and Privacy Policy.